Network 6
Mission Statement:
To improve the lives of people with or at risk for End Stage Renal Disease by promoting and advancing quality of care.
Grievances
TThe Network helps mediate grievances involving patient care in dialysis and transplant facilities. This process involves communication, investigation and encouraging all people involved to work together.
What is a Grievance?
A grievance is a written, verbal, or electronic request for assistance regarding care, treatment or provider issues initiated by or on behalf of an ESRD patient(s).
Grievances are handled as follows:
- The Network talks with the caller (patient, family, caregiver), the facility, and may require documentation from the facility.
- The Network reviews the documentation and makes recommendations so all parties can work together.
- The Network sends a closing letter to the patient and the facility.
What Can I Do if I Have a Grievance?
This brochure serves as a quick reference guide on how to report a grievance with the Southeastern Kidney Council. It is offered in both English and Spanish.
- Grievance Brochure in English
- Grievance Brochure in Spanish
- Tips for Patients to Help Prevent Grievances at the Dialysis Facility
- Tip for Facility Staff to Help Prevent Grievance at the Dialysis Facility